Complain about parking fine, control sanction, and studded tire fine

Below is an overview of different types of fees imposed by the municipality: 

• Control sanction NOK 330. Sanction imposed in case of missing documentation. It refers to an el-vehicle, parked without a valid ticket, or parking /clock disc in a fee-based parking space, or parked where one do not have valid permission, or parked on reserved parking (e.g. customer, visitor, guest, employee).
• Control sanction NOK 660. Sanction imposed in case of parking violations such as missing payment or parking beyond the permitted time period. 
• Control sanction NOK 990. Sanction imposed in case of parking in a disabled parking spot/space without valid permission. 
• Parking fee NOK 900. Imposed in case of violation of the Regulations on Vehicular and Pedestrian Traffic (Traffic Rules), the Norwegian Road Traffic Act or Regulation on Public Traffic Signs, Road Markings, Traffic Signals and Directions (Sign Regulations), such as illegal parking or stopping on/at places where official signs prohibit parking or stopping.
• Additional studded tire penalty NOK 750.  Imposed when the fee for  studded tires has not been paid.

Please note that the deadline for payment on the parking fee or additional studded tire fee applies even if you have filed a complaint. If you have received a control sanction, we will stop the collection of payment until you have received a response to your complaint. Information about the type of penalty/charge you have received can be found on the penalty charge notice itself.

The complaint deadline is three weeks from the receipt of the imposition. You can see this on the imposition.

The appeal deadline is three weeks from the date of receipt of the notice. You can see this on the notice.

How to proceed when making a complaint 

To complain, click on the complaint form at the bottom of this section.

1. You enter the vehicle's registration number and case number listed on the notice.
2. Sender information: Here you fill in information about yourself. In order to receive replies electronically, it is important that you provide the correct email address.
3. Description of the complaint: Here you provide a description of why you are complaining.
4. Attachments: Here you can upload any attachments to the complaint.
5. When you press “Register”, the complaint is submitted. You will then receive confirmation that your complaint has been received.

We are in a transition period between two systems for handling complaints, so you will find two links to the complaints portal. The new solution includes a function for sending an inquiry to the Urban Environment Agency regarding the imposition. You can use this if you have questions and do not want to submit a complaint.

Complaint form 

New solution: "Complaint form parking - fined from February 10th" link: https://bergenkommune.urbancustomer.net/customer-web/bergen/login

Old solution: "Complaint form parking - fined up to and including February 9" link:  https://pportal.cowisys.no/bergen/Sak

Complaints are reviewed on an on-going basis. Normally, you should receive a response within 3-5 weeks. 

What is my responsibility as a driver? What are my duties as a driver? 
As a driver you are obliged to make yourself acquainted with the parking regulations. You also have a strict duty of care, and you must observe the signs set up in the area in which you find yourself at any given time. 

Rules worth remembering:
The signs are applicable to the permitted direction of the traffic, and becomes effective after passing the sign

• When using the “Parkering i Bergen” app, please cross-check that you have entered the correct registration number of your vehicle, and make sure that you have chosen the correct zone.

All information about payment can be found on the penalty charge notice. Here you can find KID-number (customer identification number), account number and payment deadline.

In case of delayed payment of the parking fine or studded tire fine, the penalty fee increases by 50%. For delayed payment on the  control sanction, you will be charged  a late payment fee.

Information about data controller and contact information to our Data Protection Officer can be found on our page regarding privacy (in Norwegian only). Here you will also find more general information regarding your privacy.

When receiving a parking ticket complaint, Bymiljøetaten has to identify the sender and the vehicle in question in order to verify that we are communicating with the correct person. When submitting a complaint, we will be asking for: name, ticket number, the registration plate number of the vehicle, and your contact information.

Your personal information will be stored in our systems delivered by a third party, but it will not be used for any other purpose than to handle the complaint and to collect the claim. As local government it is our responsibility to handle your personal information. Should the ticket not be paid, the ticket information will be transferred to ParkTrade in Sweden in order to collect the claim. ParkTrade will then receive information about when the ticket was issued, photos of the vehicle and registration plate number.

You can choose not to give any information, but you will then not be able to submit your complaint. You can request to see what personal information we handle, and can ask to have it corrected if there is an error by contacting the Urban Environment Agency (Bymiljøetaten).

You may also have the right to have your personal information deleted. If you feel the municipality processes information about you that is not necessary, you can request to have it deleted. This does not apply if the information has to be stored in accordance with other legislation, such as the law regarding archiving. The Urban Environment Agency will make an assessment in each specific case.